Playbooks · 7 min read

The 30-minute audience audit

The exact sequence for reading a list you've never seen — yours or a client's.

An audience audit answers three questions: who is on this list, which of them matter commercially, and what should change next quarter. Here's the sequence, timed.

Minutes 0–5: hygiene first

  • Import and validate the full list
  • Note the invalid percentage — over 8% means deliverability is already bleeding
  • Remove invalids before reading anything else; they distort every downstream number

Minutes 5–15: identity pass

  • Run resolution on the cleaned list
  • Read the industry and seniority mix in People — is this who the content thinks it's for?
  • Check the work/personal address split; B2B lists over ~60% personal addresses usually signal lead-magnet tourism

Minutes 15–25: money pass

  • Open the core-readers segment — how many, and what do they have in common?
  • Open active non-buyers — this is the conversion backlog; describe them in one sentence
  • Compare dormant share to list age; old list + low dormancy means the count was already pruned (good sign)

Minutes 25–30: write the three moves

  • One content move: which direction does the core segment over-index on?
  • One growth move: which segment deserves lookalikes first?
  • One hygiene move: what gets suppressed or re-permissioned this month?

Deliverable: one page, three moves, evidence attached. Agencies — this audit is a legitimate paid product; run it in the first week of every engagement.

Run this on your own list.